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879 FAQ — All your common questions answered in one place

Whether it's registration, deposits, withdrawals, bonuses, casino, betting, or the app — you'll find your answer here. If not, reach out to our support team.

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About the 879 FAQ

Every day, thousands of 879 members come to us with questions — how to register, how deposits work, what the bonus terms mean. This FAQ page gives you straightforward, honest answers to the most common ones.

We've made sure every answer here is clear and straightforward, because 879's mission goes beyond just delivering a great gaming experience — helping every member with accurate information is just as important to us.

This FAQ is updated regularly. If you have a question that isn't covered here, use the support options below to get in touch with us.

If you can't find your answer here, contact 879 via live chat. Our support team is active 24/7.

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Account & Registration

Everything you need to know about opening a new account, KYC verification, password recovery, and updating your profile.

Deposits & Withdrawals

Payment methods, minimum amounts, processing times, and troubleshooting.

Bonuses & Promotions

Welcome bonus, cashback, free spins, rollover requirements, and how to claim bonuses.

Casino & Betting

Game rules, Live Casino, Sports Betting, odds, and payout information.

App & Technology

Android and iOS app downloads, updates, installation issues, and technical support.

Security & Privacy

Account security, 2FA, suspicious activity, and privacy policy.

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Account & Registration

To register, you'll need your full name, an active mobile number, and an email address. Choose a strong password. The whole process takes just 3 minutes. Registration is free with no hidden charges.

You can play in a limited capacity right after registering, but KYC verification is required for larger withdrawals. Required documents: a photo of your National ID (NID) or passport, plus a selfie. Users under 18 are not eligible for verification.

On the login page, click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Verify with the OTP and set a new password. The entire process takes under 2 minutes.

Each person may only operate one 879 account. If multiple accounts are detected, all of them will be closed and any associated bonuses will be forfeited. This is a core part of our terms and conditions.

Yes, you can contact support to request account suspension or deletion. Make sure to withdraw your balance before closing the account. Self-exclusion is also available as part of our responsible gaming options.

Deposits & Withdrawals

Deposits are supported via mobile banking, e-wallets, and bank transfer. The list of available payment methods is updated from time to time. Visit the Deposit page to see the latest supported options. In most cases, deposits are credited to your balance instantly.

The minimum deposit is generally BDT 100, though this may vary by payment method. The minimum withdrawal amount is BDT 500. Check the deposit or withdrawal page for the latest limits.

Withdrawals from KYC-verified accounts are typically processed within 15 minutes to 2 hours. Delays can sometimes occur due to bank or mobile banking network issues. Without KYC verification, withdrawals may take longer.

Wait 5–10 minutes first — network delays can sometimes cause a lag. Save your payment transaction ID or take a screenshot. If your balance still hasn't updated, contact live chat with your transaction details.

KYC may not be required for small withdrawal amounts, but it is mandatory above a certain threshold. This is in place to protect your account.

Bonuses & Promotions

New members receive a welcome bonus on their first deposit. The bonus is added automatically — no promo code needed. Visit the Promotions page for full terms and rollover requirements.

A wagering requirement means how many times you need to bet with your bonus balance before you can withdraw it. For example, a BDT 100 bonus with a 20x rollover requires a total of BDT 2,000 in bets before withdrawal. Rollover conditions vary for each bonus.

Yes, most bonuses have a set validity period — typically they must be used within 7 to 30 days. Any unused bonus balance will be forfeited once the period expires. The expiry date is clearly stated on each offer.

Bonus balance cannot be withdrawn directly. Winnings from bonuses are only withdrawable after the rollover requirements have been met. If you prefer not to use a bonus, you can cancel it and withdraw your main balance without it.

Casino & Betting

879 offers Live Casino (Baccarat, Roulette, Blackjack, Dragon Tiger), slots, Sports Betting (cricket, football, tennis), crash games, and much more — with a library of over a thousand games in total.

Yes, Live Casino features professional dealers broadcasting live from real studios. HD video streaming gives you the feel of playing in an authentic casino environment. Tables with Bangla-speaking dealers are also available.

You can bet on 20+ sports including cricket, football, tennis, badminton, and basketball. Both live betting (in-play) and pre-match betting are available. Special odds are offered for Bangladesh cricket matches.

879's servers save the state of every game. If your connection drops, you can pick up right where you left off once it's restored. If a round was left incomplete and the result is in dispute, contact support and the issue will be investigated.

App & Technology

Visit the 879 app page to download. Android users can download the APK file directly. Separate instructions are available for iOS users. The app is fully available in English.

Yes, the APK downloaded from the official 879 website is completely safe. Before installing, you will need to allow "Unknown Sources" or "Install from this source" in your settings. You can revert that setting after installation. Never download the APK from third-party sites.

Start by closing and restarting the app. If the problem persists, clear the app cache (Settings → Apps → 879 → Clear Cache). Make sure you have the latest version installed. If the issue continues, contact support with your device model and a description of the problem.

Yes, the 879 app is fully self-contained. Games, deposits, withdrawals, and bonus claims — everything can be done right in the app. It also delivers a faster and smoother experience compared to a browser.

Security & Privacy

No. Your personal information is never sold or shared with third parties. Limited data may be shared only with relevant parties for payment processing or legal compliance. See our Privacy Policy for full details.

Change your password immediately and log out of all active sessions. Then notify support via live chat. If you notice any suspicious transactions, report those as well. If you haven't enabled two-factor authentication (2FA) yet, do it now.

Never. No 879 support staff will ever ask for your password, OTP, or bank PIN. If anyone claiming to be from 879 support requests this information, it is a scam. Report it to official support immediately via live chat.

Yes, all slots and random games on 879 have passed certified third-party RNG (Random Number Generator) testing. Live Casino games are run by real dealers, leaving no room for manipulation. All outcomes are fully fair and unbiased.
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